Frequently Asked Questions.
Everything you need to know about our vehicle care protocols, pricing transparency, warranty terms, and doorstep logistics.
General & Booking
Do I need to book an appointment in advance, or can I walk in?
While we accept walk-ins at our Wakad and Kharadi workshops, we strongly recommend booking a slot online or via WhatsApp at least 24 hours in advance. This ensures a dedicated service bay and mechanic are assigned to your vehicle immediately upon arrival without waiting.
What brands and models of bikes and cars do you service?
We are a fully equipped multi-brand center. For two-wheelers, we service everything from Honda Activa and Royal Enfield to KTM, Kawasaki, and BMW superbikes. For four-wheelers, we service all hatchbacks, sedans, and SUVs from Maruti Suzuki, Hyundai, Tata, and Mahindra, as well as European luxury brands including Audi, BMW, Mercedes-Benz, and Volkswagen using dedicated OBD scanners.
Doorstep Pickup & Delivery
Is the doorstep pickup and drop service genuinely free across Pune?
Yes! Doorstep pickup and delivery are completely free for all scheduled periodic services, detailing packages, and repairs totaling over ₹1,499 within a 15 km radius of our Wakad or Kharadi workshops (covering 90% of Pune and Pimpri-Chinchwad). For minor jobs below ₹1,499, a nominal pickup fee of ₹150 applies.
How do I know my vehicle is safe with your pickup driver?
Every Moto Xpert pickup driver is background-verified, holds a valid commercial driving license, and carries comprehensive garage transit insurance. A digital vehicle condition report (capturing existing scratches, fuel level, and odometer reading) is signed by you before the vehicle leaves your gate.
Pricing & Payments
How do you guarantee that I won't face hidden charges or surprise bills?
We operate on a strict “No Approval, No Work” policy. After our mechanics inspect your vehicle, we generate an itemized digital estimate sent directly to your WhatsApp. If we discover additional wear and tear during disassembly, we send you a video explanation and wait for your explicit digital approval before replacing any part.
What payment methods do you accept upon vehicle delivery?
We accept all UPI apps (Google Pay, PhonePe, Paytm), Visa/Mastercard credit and debit cards via portable swipe machines brought by our delivery driver, net banking, and cash.
Warranty & Spare Parts
Do you use genuine manufacturer spare parts?
Yes, absolutely. We strictly use Genuine OEM (Original Equipment Manufacturer) or premium OES (Original Equipment Supplier) parts from global industry leaders like Bosch, Brembo, Motul, NGK, and Schaeffler. We never use duplicate or substandard aftermarket components.
What is the warranty on repairs and spare parts?
We provide a comprehensive 6-Month or 5,000 km warranty (whichever occurs first) on all mechanical labor and replaced spare parts. If an issue reoccurs within the warranty period due to part failure or installation, we will pick up your vehicle and rectify it completely free of charge.
Still Have a Question We Haven’t Answered?
Our service advisors are online and ready to help you with specific technical queries or custom estimates.