Effective Date: August 7, 2026
At Moto Xpert, customer satisfaction is our top priority. We stand behind the quality of our workmanship and the parts we sell. This Refund Policy outlines the conditions under which refunds and returns are accepted.
1. Services and Labor
- Workmanship Guarantee: Labor and services performed by our technicians are generally non-refundable. However, if you experience an issue with the specific service or repair we provided, please contact us within 7 days of picking up your vehicle. We will gladly inspect the vehicle and, if the issue is due to our workmanship, we will make the necessary corrections at no additional labor cost to you.
- Diagnostic Fees: Fees charged for vehicle diagnostics are non-refundable, as they cover the technician’s time and expertise to identify the issue, regardless of whether you choose to proceed with the repair.
2. Parts and Merchandise Returns
If you purchased parts, accessories, or merchandise directly from our shop or website, you may be eligible for a refund under the following conditions:
- Timeframe: Returns must be requested within 14 days of the original purchase or installation date.
- Condition: Items must be unused, uninstalled, and in their original, undamaged packaging.
- Proof of Purchase: A valid receipt or invoice must be presented for all returns and refunds.
3. Non-Refundable Items
Please note that certain items are strictly non-refundable:
- Custom-ordered or special-order parts.
- Electrical components and wiring (once they have been opened or installed).
- Items marked as “Final Sale” or “Clearance.”
- Parts that have been damaged due to improper self-installation, misuse, or accidents after leaving our premises.
4. How to Request a Refund or Return
To initiate a return or request a refund, please contact our team:
- Call us at 9370488839 or email us at info@motoxpertpune.com with your invoice number and reason for the request.
- If applicable, bring the physical item (in its original packaging) and your receipt to our shop.
- Our team will inspect the item or review your service record and notify you of the approval or rejection of your refund.
5. Refund Processing
If your refund is approved, it will be processed and a credit will automatically be applied to your original method of payment (e.g., credit card, UPI, bank transfer).
- Cash payments may be refunded in cash or via bank transfer, at the discretion of management.
- Please allow 5 to 7 business days for the refund to appear in your account, depending on your bank or payment provider’s processing times.
6. Contact Us
If you have any questions about this Refund Policy or need assistance with a recent purchase or service, please reach out to us:
- Name: Moto Xpert
- Website: https://mymotoxpert.com/
- Email: info@motoxpertpune.com
- Phone: 9370488839